What are Cookies?

Cookies are data files that websites place on your computer or other device when you visit. They are commonly used by websites to remember information about your current or previous visit to improve or tailor your current and future visits to the Website or other related sites. The information stored in a cookie can only be read by the website that placed the cookie or other sites that it has agreed to share information with.

Most browsers are automatically set to accept Cookies. If you prefer, you can set your browser to refuse Cookies. Please be aware that without cookies you may not be able to use the full functionality of our site. For more information on cookies, their use and how to accept or reject them visit www.allaboutcookies.org

Our Cookie Policy

NSSport SH Ltd cookie policy is to use cookies only to enhance the way we do business with you and/or when they are a necessity to the way our site works.

The various sorts of activities we may use cookies for are to:

• Store details that help you to manage accounts and policies online, such as user login details
• Find out how people use our site, such as how often they visit, which pages they go to, and which links they click on, so that we can improve it
• Help us to provide relevant information, such as details of products, services and other information that you may be interested in

Where you have accessed our website via a third-party website, your web browser may have already accepted a cookie. Whilst we are unable to accept any responsibility for these third-party cookies (as they are not promoted or created by us), we would advocate that you review the privacy policy for any search engines or websites that have linked you to our website, so that you may fully understand the privacy policies they currently have in place.

The types of cookies used on our website are:

• Session cookies – stored while you are visiting our site
• Persistent cookies –stored until an expiry date set by the website or in your browser.
• Cookies used for transactions and forms

Pages on our site contain transaction areas, such as forms, ordering areas and surveys. These areas all need cookies to function.

At NSSport SH Ltd we are fully committed to protecting your privacy and security and we ensure that we meet the new regulations on cookies in full. NSSport SH Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/03/2018.

Switch off Cookies

You can always opt to turn off cookies in your browser settings. However, please be aware if you do it's important to note that you may not be able to use all the functionality and/or services on our site.

You can find out more about turning off cookies at the independent website allaboutcookies.org.

Privacy Policy

This Privacy Policy is for this Website www.nssport.co.uk and served by NSSport SH Ltd, 5-9 EDEN STREET KINGSTON UPON THAMES SURREY UNITED KINGDOM KT1 1BQ and governs the privacy of its users who choose to use it. It explains how we comply with the GDPR (General Data Protection Regulation), the DPA (Data Protection Act) [pre GDPR enforcement] and the PECR (Privacy and Electronic Communications Regulations).

This policy, along with our Cookie Policy, will explain areas of this Website that may affect your privacy and personal details, how we process, collect, manage and store those details and how your rights under the GDPR, DPA & PECR are adhered to. Additionally, it will explain the use of cookies or software, advertising or commercial sponsorship from third parties and the download of any documents, files or software made available to you (if any) on this Website. Further explanations may be provided for specific pages or features of this Website to help you understand how we, this Website and its third parties (if any) interact with you and your computer / device to serve it to you. Our contact information is provided if you have any questions.

The DPA & GDPR (May 2018)

NSSport SH Ltd and this Website complies to the DPA (Data Protection Act 2018). An update to this Privacy Policy will be completed after the completion of the UK's exit from the European Union.

Data Collected & Usage

We collect Data from you which includes personal Data; in each case in accordance with this Privacy Policy.

• Name, Address, Gender, Contact & Demographic Information, including those of your children
• IP address
• Payment Details

For the purpose of the Data Protection Act 2018, NSSport SH Ltd is the “Data controller” and we will retain Data you submit until we no longer deem necessary. Unless we are obliged or permitted to do so by law, and subject to any third-party disclosures specifically set out in this Privacy Policy, your Data will not be disclosed to third-parties. All personal Data is stored securely in accordance with the principles of the Data Protection Act (2018). Any, or all of the above Data may be required from us time to time in order to provide you with the best possible service and experience when using our Website. Specifically Data may be used by us for the following reasons; in each case, in accordance with this Privacy Policy.

• Internal record keeping
• Improvement of our products and services
• Transmission by email of promotional materials that may be of interest to you
• Contact for market research purposes which may be done using email, mail or telephone. Such information may be used to customise or update our Website

Downloads & Media Files

Any downloadable documents, files or media made available on this Website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available users are advised to verify their authenticity using third-party anti-virus software or similar applications.

We accept no responsibility for third-party downloads and downloads provided by external third-party Websites and advise users to verify their authenticity using third-party anti-virus software or similar applications.

Contact & Communication with Us

Users contacting this us through this Website do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use.

Where we have clearly stated and made you aware of the fact, and where you have given your express permission, we may use your details to send you products/services information through a mailing list system. This is done in accordance with the regulations named in this Privacy Policy.

Email Mailing List & Marketing Messages

We operate an email mailing list program, used to inform subscribers about products, services and/or news we supply/publish. Users can subscribe through an online automated process where they have given their explicit permission. Subscriber personal details are collected, processed, managed and stored in accordance with the regulations named in the Privacy Policy. Subscribers can unsubscribe at any time through an automated online service, or if not available, other means as detailed in the footer of sent marketing messages (or unsubscribe from all Mailchimp lists). The type and content of marketing messages subscribers receive, and if it may contain third-party content, is clearly outlined at the point of subscription.

Email marketing messages may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of subscriber Data relating to engagement, geographic, demographics and already stored subscriber Data.

Our EMS (email marketing service) provider is MailChimp and you can read their privacy policy in the resources section.

External Website & Third-Parties

Although we only look to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this Website.

Shortened URL's; URL shortening is a technique used on the web to shorten URL's (Uniform Resource Locators) to something substantially shorter. This technique is especially used in social media and looks similar to this (example: http://bit.ly/zyVUBo). Users should take caution before clicking on shortened URL links and verify their authenticity before proceeding.

We cannot guarantee or verify the contents of any externally linked Website despite our best efforts. Users should therefore note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Changes to Business Ownership & Control

NSSport SH Ltd may expand or reduce the business which may involve the sale and/or transfer of control or part of NSSport SH Ltd. Data provided by users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use the Data for the purposes which it was originally supplied. We may disclose Data to a prospective buyer of our business or any part of it. In the above instances, we will take steps with the aim of ensuring your privacy is protected.

Accessing your Own Data

You have the right to request a copy (free of charge) of any of your personal Data held by NSSport SH Ltd

Security

Data security is of huge importance to us and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected via this Website. Password access is required to certain parts of this Website, you (the User) is responsible for keeping this password confidential.

We endeavour to do our very best to protect Data. However, transmission of information over the internet is not entirely secure and done at your own risk. We cannot ensure the security of you Data transmitted to the Website.

Social Media Policy & Usage

We adopt a Social Media Policy to ensure our business and our staff conduct themselves accordingly online. While we may have official profiles on social media platforms users are advised to verify authenticity of such profiles before engaging with or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.

There may be instances where our Website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page. You can find further information about some social media privacy and usage policies in the resources section below.

General

You may not transfer any of your rights under this Privacy Policy to any other person. We may transfer our rights under these Privacy Policy where we reasonably believe your rights will not be affected.

If any court or competent authority finds that any provision of this Privacy Policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.

Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy. This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.

Resources & Further Information

• Overview of the GDPR - General Data Protection Regulation
• Data Protection Act 2018
• Privacy and Electronic Communications Regulations 2003
• The Guide to the PECR 2003
• Twitter Privacy Policy
• Facebook Privacy Policy
• Instagram Privacy Policy
• Mailchimp Privacy Policy

Changes to this Privacy Policy

NSSport SH Ltd may change this policy from time to time by updating this page. You should check this page frequently to ensure that you are happy with any changes. This policy is effective from 01/10/2019. You may contact us by email at contact@nssport.co.uk

Safeguarding Policy

NSSport SH Ltd. Recognize our moral and statutory responsibility to safeguard and promote the welfare of all children who attend with us. We endeavor to provide a safe and welcoming environment where children are respected and valued. We are alert to the signs of abuse and neglect and follow procedures to ensure children receive effective support, protection & justice. Due to the many hours of care that we are providing, staff will often be the first people to sense that there could be a cause of concern in a child's/children's safety. Staff may be the first people in whom children confide about abuse.

NSSport SH Ltd has a duty to be aware that abuse does occur in our society and that we have a responsibility to identify indicators and act upon incidents in the most effective way to protect the child.

This section outlines the procedures that will be followed if NSSport SH Ltd have any reason to believe that a child in our care is subject to emotional, physical or sexual abuse, as well as neglect. This document also outlines our procedure in identifying radicalisation and extremism.

Our prime responsibility is the welfare and wellbeing of all children in our care. We believe we have a duty to the children, their parents/guardians and other staff to act quickly and responsibly regarding any instance that may come to our attention. Next Step Holiday Activities also have a duty to report suspicions of abuse to the relevant local authority which have a duty to investigate such matters.

Each site leader takes the role of Safeguarding Lead but will seek guidance from the companies Designated Safeguarding Lead (DSL) They have a duty to log any incidents that may occur. Evidence may be recorded using, accident and incident report forms, injury logs, and any other report forms which will have been signed by the parent/guardian. This may also include observations and records of conversations between parents/guardians and the DSL, taking care to accurately record details such as the date, time and any persons involved.

(The DSL will also use other forms in our records to collate evidence this will include existing injury logs, accident, incident and any other report forms which will have been signed by the parent/guardian.)

NSSport SH Ltd staff are trained and updated regularly in order to be able to recognise signs and symptoms of abuse.

Staff are trained on the following courses:

• Level 2 or higher safeguarding award
• Domestic Abuse
• Forced Marriage
• Female Genital Mutilation (FGM)
• Safer Recruitment
• Channel Awareness / Prevent Duty
• Promotion of British Values

The government guidelines “What to do if you’re worried a child is being abused” is promoted and followed.

We endeavour to enrol all staff onto the ‘What to do if’ training courses and staff will attend various levels of the course depending on their role within the setting. Staff CPD is monitored and conditions with ‘refresher’ courses and expiration are adhered to.

NSSport SH Ltd safeguarding policy is continuously monitored by its Designated Safeguarding Lead (DSL) officer. This professional has attended training in this area. All NSSport SH Ltd staff are made aware of who this colleague is and are given contact information in how to contact them.

Next Step Holiday Activities safeguarding policy is supported by the following resources of information:

• Ofsted
• OOSA – Out of school alliance
• Child Protection Training UK
• Safeguarding Schools – Andrew Hall (specialist safeguarding consultant) via weekly emails
• Achieving for Children (AFL)

All Next Step Holiday Activities Staff should:

• Be familiar with procedures to follow and who to discuss any concerns with.
• Seek advice if unsure of anything relating to child protection.
• Keep confidential always - sharing information on a need to know basis only.
• Be aware investigations may lead to criminal proceedings and not jeopardise this process through asking leading questions of attempting to investigate the matter themselves.
• Consider the child’s wishes and feelings at all times.
• Communicate with the child in an appropriate manner according to age, language, beliefs etc.
• Remain professional and non-confrontational always
• Reassure the child but not make any promises.
• Hold full, up to date, information on all children including; name(s), address(es), gender, date of birth, name(s) of person(s) with parental responsibility (for consent purposes) and primary carer(s). Keeping records stored confidentially.

In addition the DSL:

• holds ultimate responsibility for safeguarding and child protection in the company;
• acts as a source of support and expertise in carrying out safeguarding duties;
• Encourages a culture of listening to children and taking account of their wishes and feelings;
• is appropriately trained with updates every two years;
• Will refer a child if there are concerns about possible abuse, to the relevant county authority and act as a focal point for staff to discuss concerns.  Referrals should be made in writing, following a telephone call using the Multi Agency Referral Form (MARF) ;
• Will keep detailed, accurate records, either written or using appropriate online software, of all concerns about a child even if there is no need to make an immediate referral;
• Will ensure that all such records are kept confidential, stored securely and are separate from pupils, until the child’s 25th birthday;
• Will ensure that when a pupil leaves the setting, their child protection file is passed to the new school (separately from the main pupil and ensuring secure transit) and that confirmation of receipt is obtained;
• Will ensure that a copy of the CP file is retained until such a time that the new school acknowledges receipt of the original file. The copy should then be shredded;
• will liaise with the Local Authority and work with other agencies and professionals in line with Working Together to Safeguard Children;
• Has a working knowledge of SSCB procedures;
• Will ensure that either they, or another staff member, attend case conferences, core groups, or other multi-agency planning meetings, contribute to assessments, and provide a report where required which has been shared with the parents;
• Will ensure that all staff sign to say they have read, understood and agree to work within the company’s child protection policy, staff behaviour policy (code of conduct) and Keeping Children Safe in Education & working together to safeguard children and ensure that the policies are used appropriately;
• Will organise child protection and safeguarding induction, regularly updated training and a minimum of annual updates (including online safety) for all staff, keep a record of attendance and address any absences;
• Has an understanding of locally agreed processes for providing early help and intervention and will support members of staff where Early Help is appropriate;
• Will ensure that the name of the designated members of staff for Child Protection, the Designated Safeguarding Lead and deputies, are clearly advertised at each site.
• Be aware of the child’s developmental and environmental needs as well as the parents/carers capability to respond to these
• Assess the child using the Common Assessment Framework (CAF)
• Liaise with the appropriate agencies and know how to contact them, including Police, Social Services and Local Safeguarding Children Boards (LSCB)
• Keep logged evidence; accurate written records of conversations and observations – including day and date, storing in line with the data protection act and sharing on a need to know basis only.

DSL will refer to the link below to obtain Multi Agency Forms

 https://www.surreyscb.org.uk/resources-category/sscbmultiagencyforms/

NSSport SH Ltd have a duty to protect children in their care from risk of abuse, neglect, exploitation and violence as defined in law under the Children’s Act 1989 and 2004, and the United Convention for the Rights of the Child 1989.

Along with this comes the responsibility to act following concerns for the wellbeing of a child under its care, carrying out appropriate procedures and informing the relevant agencies.

If a member of staff has any concerns for the welfare or wellbeing of a child they must in accordance with OFSTED, report to their activities Manager who will follow the correct procedure.

It is important that staff keep accurate records of their observations by listening to the children in their care. Strict confidentiality will be observed always. All staff will receive training on the protection of children from abuse.

While children are in our care NSSport SH Ltd aim to:

• Ensure all children are never placed at risk. -Ensure that confidentiality is maintained always.
• Ensure that all staff are familiar with and aware of child protection issues and procedures.
• To regularly review and update this policy.

 If any incidents need reporting, the following will be contacted on: 

Venues in London Borough of Richmond Upon Thames:

• Richmond Upon Thames Children’s Services
  020 8891 7969 (office hours: 8:30 – 17:00) or 020 8744 2442

Police will be contacted in all cases on 999.

Introduction

These terms and conditions apply between you (the User of this Website) and Next Step Sport Ltd (the Owner and Operator of this Website). Please read the terms and conditions carefully before you start to use our Website, as these will apply to your use of our Website. We recommend that you print a copy of this for future reference. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.

In these terms and conditions, User or Users means any third party that ac-cesses the Website and is not either (i) employed by Next Step Sport Ltd and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Next Step Sport Ltd and accessing the Web-site in connection with the provision of such services. These terms of use (together with the documents referred to in it) set out the terms on which you may make use of the Website www.nssport.co.uk whether as a guest or a registered user. Use of our site includes accessing, browsing, or registering to use our site.

Intellectual Property & Acceptable Use

All content included on the Website is the property of Next Step Sport Ltd. In these terms and conditions, Content means any text, graphics, images, audio, video, data compilations, page layout, underlying code and software, and any other form of information capable of being stored in a computer that appears on or forms part of this Website. By continuing to use the website you acknowledge that such Con-tent is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this Website shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any logo, trademark, service mark displayed on the site without the owner’s prior written permission.

You may use our site only for lawful purposes, for your own personal, non-commercial use only.

Prohibited Use

You may not use our Website for any of the following purposes:

a) in any way that breaches any applicable local, national or international law or regulation.

b) reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of NSSport SH Ltd.

c)in any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.

d) for the purpose of harming or attempting to harm minors in any way.

e) to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).

f) to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

g) not to access without permission, interfere with, damage or disrupt any part of ours Website; any equipment or network on which our Website is stored; any software used in the provision of our Web-site; or any equipment or network or software used by any third party.

Registration

You must ensure that the details provided by you on registration or at any time are correct and complete.

You must inform us immediately of any changes to the information that you provide when registering by updating your personal details to ensure we can communicate with you effectively.

We may suspend or cancel your registration with immediate effect for any reasonable purposes or if you breach these terms and conditions.

You may cancel your registration at any time by informing us in writing to the address or email address at the end of these terms and conditions. If you do so, you must immediately stop using the Website. Cancellation or suspension of your registration does not affect your statutory rights.

Links to Other Websites

This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Next Step Sport Ltd.

We assume no responsibility for the content of such Websites and disclaim liability for any and all forms of loss or damage arising out of the use of them

The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control on them.

Links to Our Website

You may link to our website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site on any website that is not owned by you. If NSSport SH Ltd object to a link it must be removed immediately.

Our site must not be framed on any other site.

We reserve the right to withdraw linking permission without notice.

If you wish to make any use of content on our site other than that set out above, please contact enquiries@nssport.co.uk

Sign up to E-Newsletters

Our e-newsletters are only sent out to those who have chosen to receive them. Each email you receive will contain 'unsubscribe' information - should you wish to unsubscribe, simply log in to your NSSport SH  Ltd account page and use the 'Manage my Account' function to change your preferences.

Forums & Public Communications

"Forum" means a chat area, bulletin board, or e-mail function. You shall not upload to, distribute through, or otherwise publish content from Next Step Sport Ltd Website which is libellous, defamatory, obscene, pornographic, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable that would constitute or encourage a criminal offence, violate the rights of any party, or that would otherwise give rise to liability or violate any law.

Privacy Policy & Cookies Policy

Use of the Website is also governed by our Privacy Policy and Cookies Policy which are incorporated into these terms and conditions by this reference.

Availability of the Website & Disclaimers

Any online facilities, tools, services or information that NSSport SH Ltd make available through the Website (the Service) is provided “as is” and on an “as available” basis. We give no warranty that the site will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality. NSSport SH Ltd is under no obligation to update information on the Website.

Whilst NSSport SH Ltd uses reasonable endeavours to ensure that the website is free of errors, viruses and other malware, we give no warranty or guarantee in that regard and all Users take responsibility for their own security, that of their personal details, their computer and/or IT.

NSSport SH Ltd accepts no liability for any disruption or non-availability of the Website.

NSSport SH Ltd reserves the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.

Limitation of Liability

Nothing in these terms and conditions will:

a) limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable.

b) limit or exclude our or your liability for fraud or fraudulent misrepresentations; or

c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law.

To the extent that the Website and Content are provided free of charge, we will not be liable to you for any loss or damage of any kind. We will not be liable to you in respect of any losses arising out of events beyond our reasonable control. To the maximum extent permitted by law, NSSport SH Ltd accepts no liability for any of the following:

a) any business losses, such as loss of profits, income, revenue anticipated savings, business, contracts, goodwill or commercial opportunities;

b) loss or corruption of any data, database or software;

c) any special, indirect or consequential loss or damage.

General

You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected.

These terms and conditions may be varied by us from time to time. Such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure the familiarity with the then current version.

These terms and conditions together with the Privacy Policy and Cookies Policy contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions.

The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions.

If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.

Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.

Submissions

NSSport SH Ltd is pleased to hear from its loyal customers & staff and welcomes your comments regarding our product and services. We regret that we are unable to return or reply to all submissions. Please send your e-mail to contact@nssport.co.uk

Complaints Procedure

If you have a complaint or are unhappy with any aspect of the NSSport SH Ltd Website, please e-mail contact@nssport.co.uk or write to the above registered address.

Any complaint will be acknowledged within 7 working days and a resolution or explanation proposed within 30 working days. All complaints will be dealt with fairly and in the strictest confidence. No information supplied will be used for any other purpose other than to respond to the complaint.

NSSport SH Ltd Details:

NSSport SH Ltd is a company incorporated in England and Wales with a registered number 14088451 whose registered address is 5-9 EDEN STREET KINGSTON UPON THAMES SURREY UNITED KINGDOM KT1 1BQ and it operates the Website www.nssport.co.uk. You can contact NSSport SH Ltd by email at contact@nssport.co.uk